Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an online casino we haven't covered yet? This page explains what Online Casino can help with and how to reach us.
What we can help with
Online Casino compares online casinos available across Canada — from welcome bonuses and no deposit offers to payment methods and game libraries. Our contact channel exists to keep that comparison accurate and useful, so we welcome messages on things like:
- Corrections — an outdated bonus term, a licence detail that's changed, or a casino that's stopped serving Canadian players
- Questions about how we assess and rank sites, including how bonuses such as those listed on this page actually work
- Suggestions for casinos or promotions we haven't reviewed yet
- General feedback on the site, including anything you found confusing or hard to find
What we can't help with
We're an independent comparison site, not a casino operator. That means we can't access your player account, process a withdrawal, resolve a dispute over a bonus, or answer questions about a deposit you've made. Those requests need to go directly to the casino's own support team — most Canadian-facing sites offer live chat or email support for exactly this reason.
If you're dealing with a dispute around bonus terms or wagering requirements, it also helps to understand the standard conditions first. Wagering multipliers, maximum bet limits while a bonus is active, game weighting and withdrawal caps on bonus winnings are the terms that most often cause confusion — reading the casino's own bonus policy alongside your account activity is usually the fastest way to get clarity before contacting them.
Before you get in touch
A few quick checks can save you a round trip:
- If your question is about responsible gambling tools, deposit limits or self-exclusion, our Responsible Gambling page covers what's typically available and where to find further support
- If you're after the terms that govern use of this site itself, those are set out in our Terms and Conditions
- If you want to know more about who runs Online Casino and how we approach reviews, that's covered on our About Us page
How we handle your message
We read every message that comes in, though as an independent editorial site we can't guarantee a response time or that every suggestion leads to a change. Corrections involving licensing, bonus terms or factual errors get priority, since accuracy is the whole point of a comparison site. We don't ask for account passwords, deposit details or ID documents through this channel — a legitimate casino support team is the only place those should ever be shared.
Looking for something else first?
If your query is really about finding the right site to play at rather than reaching us, it's worth browsing our rated casinos and their no deposit and welcome offers above — the comparison table gives a faster answer than a message back and forth ever could. For readers outside Canada's usual regulatory reach, our Non Gamstop Casinos UK 2026 guide may also be relevant.